Refund policy

All sales are final. Because documents are delivered instantly and cannot be returned, we do not offer refunds for change of mind, incorrect information entered by the customer, or documents the customer no longer needs. If we made an error, the document didn't arrive, or you were charged incorrectly, contact support within 14 days and we will correct or refund it.

How to reach us

Open your order page and choose Report a problem, chat with us any time, or email hello@paystubshop.com with your order number. Can't find your order? Find my order sends your links by email.

What happens next

• The document didn't arrive. If our system couldn't deliver your files, the refund is processed automatically.
• Charged incorrectly. Duplicate charges for the same documents are refunded automatically; other billing problems are reviewed within one business day.
• We made an error. We review the document and correct it free, or refund you if a correction can't fix it.

Fixing your own typos

Entered something wrong? You can correct it yourself, free, for 30 days: open your order page, choose Correct (free), fix the details and download the corrected version.

Refunds go back to your original payment method and usually appear within 5–10 business days.